MDLIVE TELEHEALTH BENEFITS AVAILABLE TO BLUE CROSS BLUE SHIELD OF NC MEMBERS

In light of the Coronavirus medical professionals are looking for ways to lighten the strain on hospitals and medical providers. If you are concerned as to access medical attention should you have a cold, or any other NON-URGENT medical concern, you have resources. Most under 65 Blue Cross Blue Shield of NC subscribers are being offered the resource of MDLIVE Telehealth Services.


Here's how to use this benefit effectively. FYI - Please realize you may need to wait longer than normal during these challenging times for a callback.


If you are a BCBSNC member you can call MDLIVE for NON-URGENT healthcare issues. Of course, if you are experiencing a health emergency, you should go to an in-network participating urgent care or hospital.


REGISTER FOR A MDLIVE ACCOUNT


  1. Go to https://members.mdlive.com/ncvideodoc/landing_homeand click “Activate Now”

  2. You can go online to www.bcbsnc.com and login to Blue Connect and sign up online.

  3. Sign up for the MDLIVE app on the Google Play Store or the Apple Store.

  4. Member can call MDLIVE Care Coordination – The numbers I have received for CS are 888-657-9982 and 888-910-9722. PLEASE CHECK THE BACK OF YOUR BCBSNC member ID CARD to verify which number you should use.


PLEASE NOTE: You'll need your member ID card if registering on MDLIVE's website or by phone. Once your account is active, you may start using virtual visits right away. You may:

· Review doctor profiles

· View openings

· Schedule an appointment or meet with the next available doctor


CONDITIONS MDLIVE CAN TREAT

HOW MUCH IS A VIRTUAL VISIT?

There's no charge to set up your account, but, depending on your benefits, you may need to pay for your visit. Check your benefit booklet for costs or call the Customer Service number shown on the back of your member ID card. MDLIVE accepts most major credit, debit, HSA and FSA cards. Due to the Pandemic, Blue Cross Blue Shield has announced that they will be enhancing coverage through MDLIVE. Here is the press release explaining the enhanced coverage available as of 3/17/2020. Please note, I don't know how long these additional enhanced will be available. https://mediacenter.bcbsnc.com/news


CAN MY CHILDREN USE MDLIVE?

Yes, children under the age of 18 may use MDLIVE with a parent or guardian present.


CAN A MDLIVE PHYSICIAN WRITE ME A PRESCRIPTIONS?

Yes, your prescriptions may be sent to a nearby pharmacy of your choice after your virtual visit (when appropriate). IMPORTANT NOTE: If you have prescription drug coverage through your plan, you may be able to use the same independently contracted pharmacy network that your carrier has negotiated discounts with.

MDLIVE does not guarantee that prescriptions will be written, and prescriptions are subject to state regulation. MDLIVE doctors reserve the right to deny care.


ARE VIRTUAL VISITS SAVE AND PRIVATE?

MDLIVE offers safe, secure and confidential medical advice and care. MDLIVE is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share details with your chosen doctor and pharmacy.

IMPORTANT NOTES

* PLEASE NOTE that your BCBSNC healthcare plan prescription drug deductible and formulary tier copays MAY apply. If you enrolled in a HSA, you will pay the full cost of your medication until you meet your deductible.


I RECOMMEND THAT YOU CHECK OUT www.goodrx.com to see if you can get your rx for less than the retail or carrier copay price.


I pray you stay healthy during these challenging time. I hope it will help to know that you do have access to healthcare for whatever is occuring in your life right now.


Leslie S McMillan is Marketplace Elite Circle of Champions Health Insurance Broker, Certified to sell Healthcare .gov Health plans, Medicare Plans such as Medicare Supplements, Medicare RX plans and Medicare Advantage Plans, Short Term Medical Health plans, Accident and Life Insurance. She is available by phone or email to answer your questions. She is always "Bringing Clarity to Confusion". Reach out to her today.


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